Skip to main content

Fifth U.S. Open Government National Action Plan
Commitment Tracker

Commitment:

Transforming Federal Customer Experience and Service Delivery

Full Commitment Text OGP Commitment Page

Progress for this commitment is tracked based on the following sub-commitment(s). You can also view the full text of this commitment.

US0125.0	The Federal Government commits to continuing implementation of Executive Order 14058. In 2023, specific implementation projects will be selected by agency leaders and shared on http://www.performance.gov with appropriate measures of success. The Federal Government commits to continuing implementation of Executive Order 14058.
Agency & Subagency	Executive Office of the President OMB / The Office of Performance and Personnel Management
Sub-Commitment Status	Complete
February 2024 Progress	Progress Update: The Administration and Federal agencies remain committed to driving Life Experiences and projects forward to reach the milestones and deliverables that build towards target outcomes for the American public. At the end of FY23, the Office of Management and Budget published new content from the Life Experiences and projects. The content updates include revised language and structure to the Design phase project measures section to outline project measures, approaches, and status. Evidence: Life Experiences and projects at: https://www.performance.gov/cx/projects Project milestones are at: https://www.performance.gov/pma
August 2023 Progress	The Federal government remains committed to transforming customer experience and service delivery. Associated efforts are updated on quarterly at https://www.performance.gov/pma/cx/. In March 2023, the Administration shared a point-by-point update on each of the individual agency commitments in Section 4 of the EO: https://www.performance.gov/cx/executive-order/ Further, in Jan. 2023, the Administration shared the results of all 5 Life Experience Discovery sprints, culminating in the announcement of 9 projects based in priority customer pain points in March 2023.https://www.performance.gov/cx/projects/ https://www.whitehouse.gov/omb/briefing-room/2023/03/03/fact-sheet-biden-harris-administration-launches-nine-life-experience-projects-to-streamline-service-delivery-for-the-american-people/ Most recently, in June 2023, the Administration shared milestones and deliverables for each of the 9 projects, as well as 2 additional projects:https://www.performance.gov/pma/cx/strategy/2/