Fifth U.S. Open Government National Action Plan
Commitment Tracker

Commitment:

Transforming Federal Customer Experience and Service Delivery

Full Commitment Text OGP Commitment Page

Progress for this commitment is tracked based on the following sub-commitment(s). You can also view the full text of this commitment.

US0125.0	The Federal Government commits to continuing implementation of Executive Order 14058. In 2023, specific implementation projects will be selected by agency leaders and shared on http://www.performance.gov with appropriate measures of success. The Federal Government commits to continuing implementation of Executive Order 14058.
Agency	Office of Management and Budget
Progress	The Federal government remains committed to transforming customer experience and service delivery. Associated efforts are updated on quarterly at https://www.performance.gov/pma/cx/. In March 2023, the Administration shared a point-by-point update on each of the individual agency commitments in Section 4 of the EO: https://www.performance.gov/cx/executive-order/ Further, in Jan. 2023, the Administration shared the results of all 5 Life Experience Discovery sprints, culminating in the announcement of 9 projects based in priority customer pain points in March 2023. https://www.performance.gov/cx/projects/ https://www.whitehouse.gov/omb/briefing-room/2023/03/03/fact-sheet-biden-harris-administration-launches-nine-life-experience-projects-to-streamline-service-delivery-for-the-american-people/) Most recently, in June 2023, the Administration shared milestones and deliverables for each of the 9 projects, as well as 2 additional projects: https://www.performance.gov/pma/cx/strategy/2/

US0125.0

The Federal Government commits to continuing implementation of Executive Order 14058. In 2023, specific implementation projects will be selected by agency leaders and shared on http://www.performance.gov with appropriate measures of success. The Federal Government commits to continuing implementation of Executive Order 14058.

Agency

Office of Management and Budget

Progress

The Federal government remains committed to transforming customer experience and service delivery. Associated efforts are updated on quarterly at https://www.performance.gov/pma/cx/.

In March 2023, the Administration shared a point-by-point update on each of the individual agency commitments in Section 4 of the EO: https://www.performance.gov/cx/executive-order/

Further, in Jan. 2023, the Administration shared the results of all 5 Life Experience Discovery sprints, culminating in the announcement of 9 projects based in priority customer pain points in March 2023.

https://www.performance.gov/cx/projects/

https://www.whitehouse.gov/omb/briefing-room/2023/03/03/fact-sheet-biden-harris-administration-launches-nine-life-experience-projects-to-streamline-service-delivery-for-the-american-people/)

Most recently, in June 2023, the Administration shared milestones and deliverables for each of the 9 projects, as well as 2 additional projects:

https://www.performance.gov/pma/cx/strategy/2/