Fifth U.S. Open Government National Action Plan
Commitment Tracker

Commitment:

Accountability of High Impact Service Providers

Progress for this commitment is tracked based on the following sub-commitment(s). You can also view the full text of this commitment.

US0126.0	The Federal Government commits to continuing to take steps to improve service delivery by HISPs.
Agency	Office of Management and Budget
Progress	The Federal government remains committed to transforming customer experience and service delivery and tracks associated progress at https://www.performance.gov/pma/cx/. For specific individual High Impact Service Provider progress, you can learn more at https://www.performance.gov/cx/hisps/#cx-results Since the release of NAP 5, the team has created a new “trust” dashboard for all High Impact Service Providers here: https://www.performance.gov/pma/cx/data/ This dashboard will be updated quarterly.

US0126.0

The Federal Government commits to continuing to take steps to improve service delivery by HISPs.

Agency

Office of Management and Budget

Progress

The Federal government remains committed to transforming customer experience and service delivery and tracks associated progress at https://www.performance.gov/pma/cx/. For specific individual High Impact Service Provider progress, you can learn more at https://www.performance.gov/cx/hisps/#cx-results

Since the release of NAP 5, the team has created a new “trust” dashboard for all High Impact Service Providers here:

This dashboard will be updated quarterly.