Progress for this commitment is tracked based on the following sub-commitment(s). You can also view the full text of this commitment.
|US0126.0||The Federal Government commits to continuing to take steps to improve service delivery by HISPs.|
|Agency||Office of Management and Budget|
The Federal government remains committed to transforming customer experience and service delivery and tracks associated progress at https://www.performance.gov/pma/cx/. For specific individual High Impact Service Provider progress, you can learn more at https://www.performance.gov/cx/hisps/#cx-results
Since the release of NAP 5, the team has created a new “trust” dashboard for all High Impact Service Providers here:
This dashboard will be updated quarterly.